{"industry":{"id":"70ea3802-1fc6-4fd7-a505-140d38d1c74a","slug":"digital-marketing","label":"Digital Marketing","description":"SEO, content, demand gen, and growth marketing"},"topic":{"slug":"growth-driven-design","label":"Growth-Driven Design","description":null,"schemaKind":null},"answer":{"id":"4af2275a-0afc-4887-82a7-5f572bfbce65","slug":"gdd-consultation-what-happens","question":"What should happen during a growth-driven website design consultation?","answerMarkdown":"A growth-driven design consultation should settle what business problem the website is supposed to help with, what you and the agency know about how the site performs today, and what paid work would come first. Its most useful purpose is to frame the questions that paid work would answer. An agency may arrive with early observations from your site or your analytics. A good consultation keeps those apart from the findings of completed research, so you know which is which.","answerText":"A growth-driven design consultation should settle what business problem the website is supposed to help with, what you and the agency know about how the site performs today, and what paid work would come first. Its most useful purpose is to frame the questions that paid work would answer. An agency may arrive with early observations from your site or your analytics. A good consultation keeps those apart from the findings of completed research, so you know which is which.","answerHtml":"<p>A growth-driven design consultation should settle what business problem the website is supposed to help with, what you and the agency know about how the site performs today, and what paid work would come first. Its most useful purpose is to frame the questions that paid work would answer. An agency may arrive with early observations from your site or your analytics. A good consultation keeps those apart from the findings of completed research, so you know which is which.</p>\n","summary":"A consultation should settle the business problem, what is known about the site's current performance, and what paid work would come first. It frames the questions paid work would answer, keeps early observations apart from completed research, and ends with a written recap and one bounded next step.","publishedAt":"2026-04-06T14:26:07.195","verifiedAt":"2026-09-14T00:00:00","editorialStatus":"APPROVED","lastReviewedAt":"2026-10-10T06:35:56.672","nextReviewDueAt":"2026-12-14T00:00:00","templateVersion":"v2","aliases":["what to expect in a growth-driven design consultation","GDD discovery call agenda","growth-driven website consultation checklist","questions to ask a GDD agency","growth-driven design first meeting","what happens in a GDD website consultation","growth-driven design discovery meeting agenda","what to bring to a website strategy consultation","does a website consultation commit you to anything","GDD website strategy consultation"],"confidenceScore":78,"confidenceLabel":"Medium","canonicalUrl":null},"contributor":{"id":"dc83f9a1-5273-4639-bffb-43d5fa44c2bf","slug":"lean-labs","displayName":"Lean Labs","websiteUrl":null},"contributorOrganizationProfile":null,"contributorPerson":null,"sections":[{"id":"60190af9-a53d-43ce-914a-08cdeb3e149c","sectionKey":"what_the_conversation_should_establish","sectionType":"markdown_section","heading":"What the conversation should establish","introMarkdown":"Start with the business problem, stated as a measurable result. \"We need a new website\" describes a purchase. \"Demo requests from the site have been flat for a year while traffic grew\" describes a problem, and it gives the agency something to investigate.\n\nThe goal carries extra weight in this method because later work is chosen with it in view. [The strategy stage](https://www.growthdrivendesign.com/how-it-works/website-strategy) begins with clear objectives and an understanding of what customers need, then turns a wishlist of ideas into a plan. After launch, [each improvement cycle](https://www.growthdrivendesign.com/how-it-works/continuous-improvement) starts by choosing one metric to improve. An agency has little to rank ideas against, and little basis for choosing that metric, before it knows which result you're paying for.\n\nNext comes what you know about your customers and how you know it. Sales call notes, support tickets and customer interviews are evidence. A persona built only from the team's opinions is a set of assumptions until someone checks it against real buyers. The agency should ask which of these you have, because the answer affects how much research the paid strategy has to include.\n\nTechnical constraints belong in the first conversation too. That means the CMS the site runs on, the CRM it feeds, the integrations that have to keep working, and how much content would need to move. Platform alone can change the scope. Lean Labs, for example, says its [growth-driven design program](https://www.leanlabs.com/solutions/growth-driven-design) is built specifically for HubSpot CMS, and that it can migrate a company to HubSpot as part of the engagement. A buyer on another platform needs to hear that on the first call, since it adds a migration to the work.\n\nThen there's the question of who decides. Lean Labs' [guide to choosing a growth-driven design agency](https://www.leanlabs.com/blog/how-to-choose-growth-driven-design-agency) recommends a single person who has final say and controls the budget, backed by one or two people who know the product and the customers. It also expects an experienced agency to raise this before any contract is signed. Ongoing work runs in short cycles, so a change that waits on several approvals can slip past the cycle it was planned for.\n\nBudget belongs in the conversation as well. Give a range, and ask what the strategy, the first build and the work after launch would each cover and on what terms.\n\nExpect the agency to ask a good deal. Much of what it needs at this point is in your head and your analytics.","introHtml":"<p>Start with the business problem, stated as a measurable result. &quot;We need a new website&quot; describes a purchase. &quot;Demo requests from the site have been flat for a year while traffic grew&quot; describes a problem, and it gives the agency something to investigate.</p>\n<p>The goal carries extra weight in this method because later work is chosen with it in view. <a href=\"https://www.growthdrivendesign.com/how-it-works/website-strategy\">The strategy stage</a> begins with clear objectives and an understanding of what customers need, then turns a wishlist of ideas into a plan. After launch, <a href=\"https://www.growthdrivendesign.com/how-it-works/continuous-improvement\">each improvement cycle</a> starts by choosing one metric to improve. An agency has little to rank ideas against, and little basis for choosing that metric, before it knows which result you&#39;re paying for.</p>\n<p>Next comes what you know about your customers and how you know it. Sales call notes, support tickets and customer interviews are evidence. A persona built only from the team&#39;s opinions is a set of assumptions until someone checks it against real buyers. The agency should ask which of these you have, because the answer affects how much research the paid strategy has to include.</p>\n<p>Technical constraints belong in the first conversation too. That means the CMS the site runs on, the CRM it feeds, the integrations that have to keep working, and how much content would need to move. Platform alone can change the scope. Lean Labs, for example, says its <a href=\"https://www.leanlabs.com/solutions/growth-driven-design\">growth-driven design program</a> is built specifically for HubSpot CMS, and that it can migrate a company to HubSpot as part of the engagement. A buyer on another platform needs to hear that on the first call, since it adds a migration to the work.</p>\n<p>Then there&#39;s the question of who decides. Lean Labs&#39; <a href=\"https://www.leanlabs.com/blog/how-to-choose-growth-driven-design-agency\">guide to choosing a growth-driven design agency</a> recommends a single person who has final say and controls the budget, backed by one or two people who know the product and the customers. It also expects an experienced agency to raise this before any contract is signed. Ongoing work runs in short cycles, so a change that waits on several approvals can slip past the cycle it was planned for.</p>\n<p>Budget belongs in the conversation as well. Give a range, and ask what the strategy, the first build and the work after launch would each cover and on what terms.</p>\n<p>Expect the agency to ask a good deal. Much of what it needs at this point is in your head and your analytics.</p>\n","outroMarkdown":null,"outroHtml":null,"contentJson":{},"configJson":{},"noteMarkdown":null,"noteHtml":null,"sortOrder":10},{"id":"0a5f205c-ed10-4ab3-bd8c-b24cb3675e7f","sectionKey":"consultation_paid_strategy_and_ongoing_work_are_separate","sectionType":"markdown_section","heading":"Consultation, paid strategy and ongoing work are separate","introMarkdown":"It helps to keep these three apart, because each one produces something different. An agency that has looked at your site or your records before the call can share what it noticed. Those are preliminary observations. Testing them against customer research and a fuller look at the data is strategy work, which an agency may scope and charge for separately. You may already hold some of that research yourself.\n\nLean Labs' service page shows the separation. It offers a free 45-minute strategy call. The same page lists strategy as a stage of its own, lasting 10 to 14 days and covering user research, buyer personas, goal setting and a map of how customers reach a purchase. The agency also sells a Design Blueprint, a separate paid design engagement. Each of those is scoped as its own piece of work, apart from the call. The call is where you find out whether the paid work is worth starting.","introHtml":"<p>It helps to keep these three apart, because each one produces something different. An agency that has looked at your site or your records before the call can share what it noticed. Those are preliminary observations. Testing them against customer research and a fuller look at the data is strategy work, which an agency may scope and charge for separately. You may already hold some of that research yourself.</p>\n<p>Lean Labs&#39; service page shows the separation. It offers a free 45-minute strategy call. The same page lists strategy as a stage of its own, lasting 10 to 14 days and covering user research, buyer personas, goal setting and a map of how customers reach a purchase. The agency also sells a Design Blueprint, a separate paid design engagement. Each of those is scoped as its own piece of work, apart from the call. The call is where you find out whether the paid work is worth starting.</p>\n","outroMarkdown":null,"outroHtml":null,"contentJson":{},"configJson":{},"noteMarkdown":null,"noteHtml":null,"sortOrder":20},{"id":"6311caaf-cf55-434c-84f1-d09077ea3808","sectionKey":"what_each_one_is_for","sectionType":"table_section","heading":"What each one is for","introMarkdown":null,"introHtml":null,"outroMarkdown":null,"outroHtml":null,"contentJson":{"rows":[{"cells":["Consultation","Deciding whether there's a problem worth investigating together","A stated goal, a list of open questions and a scoped next step with a price"]},{"cells":["Paid strategy","Researching customers and the current site, then ranking ideas","Documented objectives, research findings and a prioritized plan for the first release"]},{"cells":["Ongoing improvement","Changing the live site in cycles and measuring the result","Shipped changes, what was learned and an updated list of priorities"]}],"columns":["Engagement","What it is for","What you leave with"]},"configJson":{},"noteMarkdown":null,"noteHtml":null,"sortOrder":30},{"id":"29c79a2a-9715-4217-8b24-a007f0fdf509","sectionKey":"bring_numbers_with_their_definitions","sectionType":"markdown_section","heading":"Bring numbers with their definitions","introMarkdown":"Analytics make the conversation specific, provided everyone knows what each number counts. Bring figures for the pages that matter to your goal, and note the tool and the date range for each one.\n\nBounce rate shows why the definition matters. In Google Analytics 4, [a session counts as engaged](https://support.google.com/analytics/answer/12195621) if it lasts longer than 10 seconds, includes a key event, or has two or more page views. Bounce rate is the percentage of sessions that weren't engaged. That is a narrower thing than the share of visitors who looked at one page and left, which is what the name suggests. A visitor who spends two minutes on a single page is engaged by this measure.\n\nSuppose your report shows a 60% bounce rate for sessions that began on the pricing page last quarter, and assume the property uses the 10-second threshold Google describes. Six in ten of those sessions lasted 10 seconds or less, with fewer than two page views and no key event. The figure tells you where to look. It can't tell you whether the cause is the page's copy, the ad that sent the visit, or a gap in tracking. Google's guidance is to check whether low engagement is spread evenly or comes from particular channels and pages, and to confirm that the pages are tagged correctly. A useful consultation turns the number into those questions. The agency should also ask which actions you've set up as key events, because that setting changes which sessions count as engaged.\n\nExits are counted differently again. GA4 [records an exit](https://support.google.com/analytics/answer/11080047) on the page where a session's last event happened, and an entrance on the page where its first event happened. Every session ends somewhere, so a high exit count on an order confirmation page is expected. The same count on a page that's meant to lead to a form deserves a question. Google also notes that entrances, exits and sessions don't always line up. An entrance and its exit can fall on different days, so a date range can count one without the other.\n\nNobody needs to settle these questions on the call. Opening the numbers together is how you agree which pages and which measures the paid work will examine first. We go through the measures worth recording in [what metrics to track in growth-driven design](https://www.answerstack.io/q/what-metrics-should-you-track-in-growth-driven-design).","introHtml":"<p>Analytics make the conversation specific, provided everyone knows what each number counts. Bring figures for the pages that matter to your goal, and note the tool and the date range for each one.</p>\n<p>Bounce rate shows why the definition matters. In Google Analytics 4, <a href=\"https://support.google.com/analytics/answer/12195621\">a session counts as engaged</a> if it lasts longer than 10 seconds, includes a key event, or has two or more page views. Bounce rate is the percentage of sessions that weren&#39;t engaged. That is a narrower thing than the share of visitors who looked at one page and left, which is what the name suggests. A visitor who spends two minutes on a single page is engaged by this measure.</p>\n<p>Suppose your report shows a 60% bounce rate for sessions that began on the pricing page last quarter, and assume the property uses the 10-second threshold Google describes. Six in ten of those sessions lasted 10 seconds or less, with fewer than two page views and no key event. The figure tells you where to look. It can&#39;t tell you whether the cause is the page&#39;s copy, the ad that sent the visit, or a gap in tracking. Google&#39;s guidance is to check whether low engagement is spread evenly or comes from particular channels and pages, and to confirm that the pages are tagged correctly. A useful consultation turns the number into those questions. The agency should also ask which actions you&#39;ve set up as key events, because that setting changes which sessions count as engaged.</p>\n<p>Exits are counted differently again. GA4 <a href=\"https://support.google.com/analytics/answer/11080047\">records an exit</a> on the page where a session&#39;s last event happened, and an entrance on the page where its first event happened. Every session ends somewhere, so a high exit count on an order confirmation page is expected. The same count on a page that&#39;s meant to lead to a form deserves a question. Google also notes that entrances, exits and sessions don&#39;t always line up. An entrance and its exit can fall on different days, so a date range can count one without the other.</p>\n<p>Nobody needs to settle these questions on the call. Opening the numbers together is how you agree which pages and which measures the paid work will examine first. We go through the measures worth recording in <a href=\"https://www.answerstack.io/q/what-metrics-should-you-track-in-growth-driven-design\">what metrics to track in growth-driven design</a>.</p>\n","outroMarkdown":null,"outroHtml":null,"contentJson":{},"configJson":{},"noteMarkdown":null,"noteHtml":null,"sortOrder":40},{"id":"be796a0c-2ad1-4c63-a9de-4983e7c95309","sectionKey":"what_to_ask_in_return","sectionType":"markdown_section","heading":"What to ask in return","introMarkdown":"The consultation is also your chance to find out how the agency works after launch, since that's where this method differs from a one-time build. Lean Labs' guide suggests asking an agency to describe the second month after launch. It also suggests asking for numbers from earlier work that show a page before and after the agency changed it, and asking what your options are if the work is going badly a few weeks after it starts.\n\nThose questions suit a first call because the answers don't depend on your data. An agency with a defined routine for the months after launch can describe it before it has seen your analytics. If it has figures from earlier work, ask which pages they came from and over what period, for the same reason you brought definitions for your own.","introHtml":"<p>The consultation is also your chance to find out how the agency works after launch, since that&#39;s where this method differs from a one-time build. Lean Labs&#39; guide suggests asking an agency to describe the second month after launch. It also suggests asking for numbers from earlier work that show a page before and after the agency changed it, and asking what your options are if the work is going badly a few weeks after it starts.</p>\n<p>Those questions suit a first call because the answers don&#39;t depend on your data. An agency with a defined routine for the months after launch can describe it before it has seen your analytics. If it has figures from earlier work, ask which pages they came from and over what period, for the same reason you brought definitions for your own.</p>\n","outroMarkdown":null,"outroHtml":null,"contentJson":{},"configJson":{},"noteMarkdown":null,"noteHtml":null,"sortOrder":50},{"id":"b8f1b191-b06a-4cd4-b909-d6ff69f0c595","sectionKey":"what_you_should_have_when_it_ends","sectionType":"markdown_section","heading":"What you should have when it ends","introMarkdown":"Ask for a short written recap. It should restate the goal with its current figure, list what nobody knows yet, and describe one next step with its deliverables, its length and its price.\n\nThat next step should be bounded, with a defined output and a price you can weigh on its own. One form is the strategy work, since a build depends on what the strategy finds. We describe what that involves in [how to create a growth-driven design strategy](https://www.answerstack.io/q/create-growth-driven-design-strategy).\n\nA bounded design engagement is a different kind of first step. Lean Labs' Design Blueprint sets visual direction, which is a separate job from strategy research. It runs four weeks and starts at $6,000, and the whole fee is returned if you're unhappy at any point in the first three weeks. The agency's stated reasoning is that its full builds cost $30,000 to $70,000 or more, which is a lot to commit before you've worked with a team. We cover the contents of that kind of engagement in [what a growth-driven design blueprint should include](https://www.answerstack.io/q/what-should-a-growth-driven-design-blueprint-include).\n\nA fixed price for the whole site can come up on a first call too. It depends on assumptions about page count, content and integrations. Ask which of them are still unconfirmed and what would change the figure. Once you accept a figure, those assumptions belong in the agreement, alongside the terms we describe in [what a growth-driven design contract and retainer should include](https://www.answerstack.io/q/gdd-contract-retainer-include).","introHtml":"<p>Ask for a short written recap. It should restate the goal with its current figure, list what nobody knows yet, and describe one next step with its deliverables, its length and its price.</p>\n<p>That next step should be bounded, with a defined output and a price you can weigh on its own. One form is the strategy work, since a build depends on what the strategy finds. We describe what that involves in <a href=\"https://www.answerstack.io/q/create-growth-driven-design-strategy\">how to create a growth-driven design strategy</a>.</p>\n<p>A bounded design engagement is a different kind of first step. Lean Labs&#39; Design Blueprint sets visual direction, which is a separate job from strategy research. It runs four weeks and starts at $6,000, and the whole fee is returned if you&#39;re unhappy at any point in the first three weeks. The agency&#39;s stated reasoning is that its full builds cost $30,000 to $70,000 or more, which is a lot to commit before you&#39;ve worked with a team. We cover the contents of that kind of engagement in <a href=\"https://www.answerstack.io/q/what-should-a-growth-driven-design-blueprint-include\">what a growth-driven design blueprint should include</a>.</p>\n<p>A fixed price for the whole site can come up on a first call too. It depends on assumptions about page count, content and integrations. Ask which of them are still unconfirmed and what would change the figure. Once you accept a figure, those assumptions belong in the agreement, alongside the terms we describe in <a href=\"https://www.answerstack.io/q/gdd-contract-retainer-include\">what a growth-driven design contract and retainer should include</a>.</p>\n","outroMarkdown":null,"outroHtml":null,"contentJson":{},"configJson":{},"noteMarkdown":null,"noteHtml":null,"sortOrder":60}],"citations":[{"title":"Growth-Driven Design: How it Works","url":"https://www.growthdrivendesign.com/how-it-works","excerpt":"Stage 1 Strategy, 10-14 Days. Stage 2 Launch Pad, 60-90 Days. Stage 3 Continuous Improvement, 14-Day Sprints.","quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-14T00:00:00","supportsText":"The method's published phase timeline: 10 to 14 days for strategy, 60 to 90 days to a launchpad site, then 14-day continuous improvement sprints. Relationship note: the footer reads '2017 Growth-Driven Design (dba of HubSpot)' and credits the Lean Labs GDD Team for the site. The 14 percent and 12 pe","domain":"growthdrivendesign.com","publisherName":"Growth-Driven Design"},{"title":"Growth Driven Design: Website Strategy","url":"https://www.growthdrivendesign.com/how-it-works/website-strategy","excerpt":"Putting strategy before tactics enables you to take an organized wishlist of ideas and turn them into an actionable implementation plan.","quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-14T00:00:00","supportsText":"The strategy stage runs on clear objectives, the ideal customer's needs and pain points, a mapped buying path, and an organized wish list turned into an actionable implementation plan. Same publisher relationship as source 1.","domain":"growthdrivendesign.com","publisherName":"GrowthDrivenDesign.com"},{"title":"What is growth-driven design?","url":"https://www.impactplus.com/blog/whats-growth-driven-design","excerpt":"Over an intensive five-week period, we work with your team to develop a website strategy blueprint.","quoteText":null,"sourceRole":"SUPPORTING","verifiedAt":"2026-09-14T00:00:00","supportsText":"One agency's implementation: a five-week website strategy blueprint including a website and analytics audit plus user feedback about why people visit and their pain points, monthly sprint cycles that compare current performance against goals, and a continuous improvement phase lasting about five mon","domain":"impactplus.com","publisherName":"IMPACT"},{"title":"How To Get Started With Growth Driven Design","url":"https://www.mo.agency/blog/how-does-growth-driven-design-work","excerpt":"Rank your desired features by taking into consideration both the impact the feature will have on your goals, as well as the time/effort it will take to achieve.","quoteText":null,"sourceRole":"SUPPORTING","verifiedAt":"2026-09-14T00:00:00","supportsText":"SMART goals for the launchpad site, ranking features by impact on goals against the time and effort to deliver them, building only the top 20 percent of features from the strategy stage, and not letting stakeholders add requirements outside the priority list. MO Agency sells this service, so it is a","domain":"mo.agency","publisherName":"MO Agency"},{"title":"[GA4] Engagement rate and bounce rate","url":"https://support.google.com/analytics/answer/12195621","excerpt":"Bounce rate: The percentage of sessions that were not engaged.","quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-14T00:00:00","supportsText":"GA4 defines bounce rate as the percentage of sessions that were not engaged, and an engaged session as one that lasts longer than 10 seconds, has a key event, or has two or more page or screen views.","domain":"support.google.com","publisherName":"Google Analytics Help"},{"title":"[GA4] Entrances and exits","url":"https://support.google.com/analytics/answer/11080047","excerpt":"Exits shows how many times the last event in a session happened on a page or screen.","quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-14T00:00:00","supportsText":"GA4 reports Exits as the number of times the last event in a session happened on a page or screen, and documents no exit-rate metric; exits are surfaced through a free-form exploration.","domain":"support.google.com","publisherName":"Google Analytics Help"},{"title":"Comparing metrics: Google Analytics 4 vs. Universal Analytics","url":"https://support.google.com/analytics/answer/11986666","excerpt":"Percentage of single page sessions in which there was no interaction with the page.","quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-14T00:00:00","supportsText":"Universal Analytics defined bounce rate as single-page sessions with no interaction, while GA4 defines it as the inverse of engaged sessions; several UA metrics and goal types, including duration goals, have no direct GA4 equivalent, and GA4 counts key events in place of UA goals.","domain":"support.google.com","publisherName":"Google Analytics Help"},{"title":"Analyze individual content performance","url":"https://knowledge.hubspot.com/website-and-landing-pages/analyze-individual-content-performance","excerpt":"Exits per page view: the percentage of sessions that ended after viewing this content.","quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-14T00:00:00","supportsText":"HubSpot's own page-analytics definitions: bounce rate is the percentage of sessions that started on this content and did not move to another page on the site; exits per page view is the percentage of sessions that ended after viewing this content; plus entrances, page views, form submissions, and ne","domain":"knowledge.hubspot.com","publisherName":"HubSpot Knowledge Base"},{"title":"Growth-Driven Design: A Smarter Approach to Profitable Web Development","url":"https://agencymanagementinstitute.com/growth-driven-design-profitable-web-development/","excerpt":"I wouldn't go any lower than 15 hours a month or $1,500 a month if your hourly rate's $100.","quoteText":null,"sourceRole":"SUPPORTING","verifiedAt":"2026-09-14T00:00:00","supportsText":"Interview transcript with Luke Summerfield, who created growth-driven design at HubSpot: a floor of 15 hours or $1,500 per month at a $100 hourly rate, $2,500 as a better starting point, mid-size engagements packaged as a roughly $15,000 strategy-and-launchpad fee followed by monthly retainers from ","domain":"agencymanagementinstitute.com","publisherName":"Agency Management Institute"},{"title":"How to choose a growth-driven design agency: what to look for","url":"https://www.leanlabs.com/blog/how-to-choose-growth-driven-design-agency","excerpt":"Who specifically will be working on our project, and can we meet them?","quoteText":null,"sourceRole":"CONTRIBUTOR","verifiedAt":"2026-09-14T00:00:00","supportsText":"Cited only inside the contributor section. Lean Labs' own guidance on questions to ask an agency, including who will be assigned and what month two looks like, and its recommended client-side structure of one decision-maker with one or two subject-matter experts. By Ryan Scott, published May 7, 2026","domain":"leanlabs.com","publisherName":"Lean Labs"},{"title":"The three stages of growth-driven design: strategy, launchpad, and continuous improvement","url":"https://www.leanlabs.com/blog/three-stages-of-growth-driven-design","excerpt":"Exit rate shows where people leave your site. Unlike bounce rate, exit rate applies to every page in a session.","quoteText":null,"sourceRole":"CONTRIBUTOR","verifiedAt":"2026-09-14T00:00:00","supportsText":"Cited only inside the contributor section. Lean Labs' own account of its first diagnostic reads (bounce rate, exit rate, conversion rate and what each signals) and its statement that it has been running growth-driven design builds on HubSpot since 2013. By Ryan Scott, published June 9, 2026.","domain":"leanlabs.com","publisherName":"Lean Labs"}],"revisions":[{"revisedAt":"2026-07-17T14:26:07.195+00:00","versionLabel":"Originally published","note":"","reviewedBy":null}],"relatedAnswers":[{"id":"3d083dc8-04bf-4e44-acb9-f13e7060381e","slug":"what-is-design-driven-growth","question":"What is design-driven growth, and how can strategic design drive business growth?","publishedAt":"2026-09-23T00:47:02.738","confidenceScore":78,"confidenceLabel":"Medium","industry":{"id":"70ea3802-1fc6-4fd7-a505-140d38d1c74a","slug":"digital-marketing","label":"Digital Marketing","description":"SEO, content, demand gen, and growth marketing"},"topic":{"slug":"growth-driven-design","label":"Growth-Driven Design","description":null,"schemaKind":null},"contributor":{"id":"dc83f9a1-5273-4639-bffb-43d5fa44c2bf","slug":"lean-labs","displayName":"Lean Labs","websiteUrl":null},"snippet":"Design-driven growth is growth that comes from shaping a product, service or website around user needs and a business goal. Strategic design can drive it when research, the design response and a business measure stay connected. It is a broader idea than growth-driven design, the named three-stage website method.","url":"/q/what-is-design-driven-growth"},{"id":"c18b70fe-5926-46ca-b21b-550c9b03d02c","slug":"gdd-on-hubspot-cms","question":"How do you build a growth-driven design website on HubSpot CMS?","publishedAt":"2026-09-07T14:26:15.656","confidenceScore":86,"confidenceLabel":"High","industry":{"id":"70ea3802-1fc6-4fd7-a505-140d38d1c74a","slug":"digital-marketing","label":"Digital Marketing","description":"SEO, content, demand gen, and growth marketing"},"topic":{"slug":"growth-driven-design","label":"Growth-Driven Design","description":null,"schemaKind":null},"contributor":{"id":"dc83f9a1-5273-4639-bffb-43d5fa44c2bf","slug":"lean-labs","displayName":"Lean Labs","websiteUrl":null},"snippet":"Growth-driven design on HubSpot follows the method's order: strategy, a launchpad site, then improvement cycles. The theme sets which changes editors can make, content staging prepares larger changes while shared assets stay connected to live pages, and page A/B testing on Content Hub Professional and Enterprise compares two versions.","url":"/q/gdd-on-hubspot-cms"},{"id":"6ac7d9be-c9e3-4392-bfce-ccb83fa10923","slug":"evaluate-roi-driven-web-design","question":"How should high-growth companies evaluate ROI-driven website design services?","publishedAt":"2026-09-04T14:26:05.645","confidenceScore":75,"confidenceLabel":"Medium","industry":{"id":"70ea3802-1fc6-4fd7-a505-140d38d1c74a","slug":"digital-marketing","label":"Digital Marketing","description":"SEO, content, demand gen, and growth marketing"},"topic":{"slug":"growth-driven-design","label":"Growth-Driven Design","description":null,"schemaKind":null},"contributor":{"id":"dc83f9a1-5273-4639-bffb-43d5fa44c2bf","slug":"lean-labs","displayName":"Lean Labs","websiteUrl":null},"snippet":"Treat the service as an investment and test it with your own figures: the full cost over a set period, the extra customers needed to cover it, and an agreed way to tell whether the website caused them. Then check the evidence behind the agency's past results, what you will own, and what the work keeps costing.","url":"/q/evaluate-roi-driven-web-design"},{"id":"2f1e68a4-9d9f-4790-aef0-d29edc53761f","slug":"build-custom-gdd-website","question":"How do you build and develop a custom growth-driven design website?","publishedAt":"2026-09-02T14:25:59.899","confidenceScore":75,"confidenceLabel":"Medium","industry":{"id":"70ea3802-1fc6-4fd7-a505-140d38d1c74a","slug":"digital-marketing","label":"Digital Marketing","description":"SEO, content, demand gen, and growth marketing"},"topic":{"slug":"growth-driven-design","label":"Growth-Driven Design","description":null,"schemaKind":null},"contributor":{"id":"dc83f9a1-5273-4639-bffb-43d5fa44c2bf","slug":"lean-labs","displayName":"Lean Labs","websiteUrl":null},"snippet":"You build a custom growth-driven design website by deciding what the site must do for your buyers and business, launching a smaller launchpad site that covers the top of that ranked list, and continuing to develop it in sprints from what real visitors do. Custom refers to the strategy, messaging, design and build choices made for your buyers, not to finishing every page before launch.","url":"/q/build-custom-gdd-website"}],"contributorStats":{"verifiedAnswers":46,"openDisputes":0},"schemaJson":{"@context":"https://schema.org","@type":"Question","name":"What should happen during a growth-driven website design consultation?","text":"What should happen during a growth-driven website design consultation?","url":"https://www.answerstack.io/q/gdd-consultation-what-happens","answerCount":1,"datePublished":"2026-04-06T14:26:07.195","about":[{"@type":"Thing","name":"Growth-Driven Design"},{"@type":"Thing","name":"Digital Marketing"}],"acceptedAnswer":{"@type":"Answer","text":"A growth-driven design consultation should settle what business problem the website is supposed to help with, what you and the agency know about how the site performs today, and what paid work would come first. Its most useful purpose is to frame the questions that paid work would answer. An agency may arrive with early observations from your site or your analytics. A good consultation keeps those apart from the findings of completed research, so you know which is which.","url":"https://www.answerstack.io/q/gdd-consultation-what-happens","upvoteCount":0,"datePublished":"2026-04-06T14:26:07.195","dateModified":"2026-09-14T00:00:00","citation":[{"@type":"CreativeWork","name":"Growth-Driven Design: How it Works","url":"https://www.growthdrivendesign.com/how-it-works"},{"@type":"CreativeWork","name":"Growth Driven Design: Website Strategy","url":"https://www.growthdrivendesign.com/how-it-works/website-strategy"},{"@type":"CreativeWork","name":"What is growth-driven design?","url":"https://www.impactplus.com/blog/whats-growth-driven-design"},{"@type":"CreativeWork","name":"How To Get Started With Growth Driven Design","url":"https://www.mo.agency/blog/how-does-growth-driven-design-work"},{"@type":"CreativeWork","name":"[GA4] Engagement rate and bounce rate","url":"https://support.google.com/analytics/answer/12195621"},{"@type":"CreativeWork","name":"[GA4] Entrances and exits","url":"https://support.google.com/analytics/answer/11080047"},{"@type":"CreativeWork","name":"Comparing metrics: Google Analytics 4 vs. Universal Analytics","url":"https://support.google.com/analytics/answer/11986666"},{"@type":"CreativeWork","name":"Analyze individual content performance","url":"https://knowledge.hubspot.com/website-and-landing-pages/analyze-individual-content-performance"},{"@type":"CreativeWork","name":"Growth-Driven Design: A Smarter Approach to Profitable Web Development","url":"https://agencymanagementinstitute.com/growth-driven-design-profitable-web-development/"},{"@type":"CreativeWork","name":"How to choose a growth-driven design agency: what to look for","url":"https://www.leanlabs.com/blog/how-to-choose-growth-driven-design-agency"},{"@type":"CreativeWork","name":"The three stages of growth-driven design: strategy, launchpad, and continuous improvement","url":"https://www.leanlabs.com/blog/three-stages-of-growth-driven-design"}]}}}