Set up each remote worker as a small site of their own. Where each person has a direct number, that means an account with a phone license and a number, an app and a headset, a home address on file for 911, and a home network that can carry a call. An office does most of this once for a building. A remote team does it once per person. So build a setup you can repeat for every new hire, and one your support staff can work with from a distance.
\n","summary":"Treat each remote worker as a small site. Where each person has a direct number, that means an account with a phone license and number, an app and headset, a confirmed home address for 911, and a home network that can carry a call. Make the per-person steps repeatable, check the 911 record with 933, and give support a way to investigate one person's calls from a distance.","publishedAt":"2026-06-05T14:28:51.817","verifiedAt":"2026-09-14T00:00:00","editorialStatus":"APPROVED","lastReviewedAt":"2026-10-10T04:04:18.366","nextReviewDueAt":"2026-12-14T00:00:00","templateVersion":"v2","aliases":["How do I roll out a cloud phone system to work-from-home staff?","What are the UCaaS deployment steps for a distributed team?","What is the setup order for UCaaS with remote workers?","How do you configure 911 addresses for remote UCaaS users?","Do remote employees each need their own phone number on UCaaS?","How do you route calls across time zones on a cloud phone system?","How large should a UCaaS pilot be?","How do you deprovision a remote worker from a UCaaS platform?"],"confidenceScore":84,"confidenceLabel":"High","canonicalUrl":"https://sangoma.com/blog/ucaas-for-remote-first-companies"},"contributor":{"id":"ec39deab-44fe-48d8-9029-fefe993ab85a","slug":"answer-stack","displayName":"AnswerStack","websiteUrl":null},"contributorOrganizationProfile":null,"contributorPerson":null,"sections":[{"id":"665acc01-9b47-4288-b59c-609facd7acfc","sectionKey":"account_license_number","sectionType":"markdown_section","heading":"Account, license and number","introMarkdown":"Start with the parts that don't depend on where anyone sits. Take a team on Microsoft Teams with Atlantech Online as its carrier. Each worker needs a Teams account and [a Teams Phone license](https://www.answerstack.io/q/what-teams-phone-license-do-i-need), which makes Teams their phone system. Calls to and from outside numbers need a carrier. This walk-through gives each person a direct number. Teams can also share one number across a group, which changes the number step.\n\nWith Operator Connect, Microsoft's [planning page](https://learn.microsoft.com/en-us/microsoftteams/operator-connect-plan) says the operator runs the phone network side and your administrators manage users in the Teams admin center. You enable the operator there and assign its numbers to people. Microsoft requires those users to be in Teams Only mode. The numbers can be new ones from the operator or existing ones ported over, and [moving numbers off an office PBX](https://www.answerstack.io/q/how-do-you-migrate-from-on-premises-pbx-to-ucaas) has a timetable of its own.\n\nAtlantech's [Operator Connect service](https://www.atlantech.net/solutions/voice/operatorconnect) is priced \"as low as $3 per user/month\" for the carrier's part, with number porting listed. Microsoft's licenses are a separate requirement. The number is assigned on an admin screen, and calls arrive in the Teams app on the worker's laptop and mobile phone, so this part can be done remotely.\n\nA team that doesn't use Teams follows the same order with a hosted phone service. Atlantech's [UCaaS page](https://www.atlantech.net/solutions/voice/unified-communications) lists mobile apps for Android and iOS. Its Premium Line, which lists a softphone, starts at $18 per user a month. The plan you choose decides [which features remote staff get](https://www.answerstack.io/q/what-ucaas-features-matter-most-for-remote-teams). The setup order stays the same.","introHtml":"Start with the parts that don't depend on where anyone sits. Take a team on Microsoft Teams with Atlantech Online as its carrier. Each worker needs a Teams account and a Teams Phone license, which makes Teams their phone system. Calls to and from outside numbers need a carrier. This walk-through gives each person a direct number. Teams can also share one number across a group, which changes the number step.
\nWith Operator Connect, Microsoft's planning page says the operator runs the phone network side and your administrators manage users in the Teams admin center. You enable the operator there and assign its numbers to people. Microsoft requires those users to be in Teams Only mode. The numbers can be new ones from the operator or existing ones ported over, and moving numbers off an office PBX has a timetable of its own.
\nAtlantech's Operator Connect service is priced "as low as $3 per user/month" for the carrier's part, with number porting listed. Microsoft's licenses are a separate requirement. The number is assigned on an admin screen, and calls arrive in the Teams app on the worker's laptop and mobile phone, so this part can be done remotely.
\nA team that doesn't use Teams follows the same order with a hosted phone service. Atlantech's UCaaS page lists mobile apps for Android and iOS. Its Premium Line, which lists a softphone, starts at $18 per user a month. The plan you choose decides which features remote staff get. The setup order stays the same.
\n","outroMarkdown":null,"outroHtml":null,"contentJson":{},"configJson":{},"noteMarkdown":null,"noteHtml":null,"sortOrder":10},{"id":"0a64c7ea-490f-4fbd-8dd4-f0735ab26596","sectionKey":"desk_devices","sectionType":"markdown_section","heading":"What goes on the desk","introMarkdown":"A laptop app and a headset are enough to make and take calls, and a mobile app covers time away from the desk. A desk phone at home is optional.\n\nIn Teams the choice has a consequence for 911. Microsoft's page on [emergency addresses for remote locations](https://learn.microsoft.com/en-us/microsoftteams/emergency-calling-dispatchable-location), which covers 911 calling in the United States, says the work-from-home address experience runs on Teams desktop for Windows and Mac. Teams mobile supports automatic location detection, but a user can't enter an address there. Teams phones don't support the work-from-home experience at all.\n\nFor that reason we'd make the desktop app the standard device for a remote team. A worker whose only device at home is a Teams desk phone can't confirm a home address on it. Settle with your administrator and carrier how that phone's address will be set before you send one home.","introHtml":"A laptop app and a headset are enough to make and take calls, and a mobile app covers time away from the desk. A desk phone at home is optional.
\nIn Teams the choice has a consequence for 911. Microsoft's page on emergency addresses for remote locations, which covers 911 calling in the United States, says the work-from-home address experience runs on Teams desktop for Windows and Mac. Teams mobile supports automatic location detection, but a user can't enter an address there. Teams phones don't support the work-from-home experience at all.
\nFor that reason we'd make the desktop app the standard device for a remote team. A worker whose only device at home is a Teams desk phone can't confirm a home address on it. Settle with your administrator and carrier how that phone's address will be set before you send one home.
\n","outroMarkdown":null,"outroHtml":null,"contentJson":{},"configJson":{},"noteMarkdown":null,"noteHtml":null,"sortOrder":20},{"id":"28a00cc1-8b5f-4338-b081-99f6a850f175","sectionKey":"home_911_address","sectionType":"markdown_section","heading":"A 911 address for every home","introMarkdown":"An office phone can carry the building's address. A remote worker who dials 911 needs help sent to their home. In the United States, the FCC's [rule for multi-line telephone systems](https://www.law.cornell.edu/cfr/text/47/9.16) covers this case for a business phone system that falls under it. Since January 6, 2022, an off-premises device associated with such a system has had to provide automatic dispatchable location where that is technically feasible. Otherwise it provides a location based on the user's manual update or on enhanced location information.\n\nIn Teams, the administrator creates an emergency calling policy with external location lookup turned on and assigns it to remote users. Each user can then add, edit or confirm an address on the Calls tab. Teams saves that address for the network the user is on and uses it automatically whenever the app is connected to that network. Signing out clears the saved addresses.\n\nHow the address was set changes how a 911 call is handled. Microsoft's table says an address suggested by the operating system and confirmed by the user sends the call directly to the 911 center. An address typed in by hand and confirmed is screened first and then transferred. What matters most is that the address is correct and complete. If the suggested one is right, the user confirms it. If it isn't, the user corrects it, and a screened call with the right address is the better outcome.\n\nThe record can be checked without calling 911. Microsoft says Calling Plan, Operator Connect and Teams Phone Mobile users in the United States and Canada [can dial 933](https://learn.microsoft.com/en-us/microsoftteams/configure-dynamic-emergency-calling). The call reaches a bot that reads back the caller's number and emergency address. It also says whether a real call would go straight to the 911 center or be screened first. Atlantech documents [a similar 933 readback](https://care.atlantech.net/kb/articles/testing-e911) for phones on its own service.\n\nMake that a first-day task. The new hire confirms the address at home, dials 933 and reports what they heard. They do it again after a move. The readback checks the record, and it doesn't show who inside the company gets told. That is set in the emergency calling policy, which can notify a security desk when someone dials 911. A remote team has no security desk down the hall, so decide who receives that alert. For phones outside Teams, the steps differ by provider, and [registering a VoIP phone for 911](https://www.answerstack.io/q/how-do-i-register-a-voip-phone-for-911) starts with the same question of where the phone is used.","introHtml":"An office phone can carry the building's address. A remote worker who dials 911 needs help sent to their home. In the United States, the FCC's rule for multi-line telephone systems covers this case for a business phone system that falls under it. Since January 6, 2022, an off-premises device associated with such a system has had to provide automatic dispatchable location where that is technically feasible. Otherwise it provides a location based on the user's manual update or on enhanced location information.
\nIn Teams, the administrator creates an emergency calling policy with external location lookup turned on and assigns it to remote users. Each user can then add, edit or confirm an address on the Calls tab. Teams saves that address for the network the user is on and uses it automatically whenever the app is connected to that network. Signing out clears the saved addresses.
\nHow the address was set changes how a 911 call is handled. Microsoft's table says an address suggested by the operating system and confirmed by the user sends the call directly to the 911 center. An address typed in by hand and confirmed is screened first and then transferred. What matters most is that the address is correct and complete. If the suggested one is right, the user confirms it. If it isn't, the user corrects it, and a screened call with the right address is the better outcome.
\nThe record can be checked without calling 911. Microsoft says Calling Plan, Operator Connect and Teams Phone Mobile users in the United States and Canada can dial 933. The call reaches a bot that reads back the caller's number and emergency address. It also says whether a real call would go straight to the 911 center or be screened first. Atlantech documents a similar 933 readback for phones on its own service.
\nMake that a first-day task. The new hire confirms the address at home, dials 933 and reports what they heard. They do it again after a move. The readback checks the record, and it doesn't show who inside the company gets told. That is set in the emergency calling policy, which can notify a security desk when someone dials 911. A remote team has no security desk down the hall, so decide who receives that alert. For phones outside Teams, the steps differ by provider, and registering a VoIP phone for 911 starts with the same question of where the phone is used.
\n","outroMarkdown":null,"outroHtml":null,"contentJson":{},"configJson":{},"noteMarkdown":null,"noteHtml":null,"sortOrder":30},{"id":"d3469eeb-e28e-464f-a6a2-3023884fe400","sectionKey":"home_networks","sectionType":"markdown_section","heading":"Every home network is its own site","introMarkdown":"Suppose 25 people work from home. That is 25 internet connections and 25 WiFi setups, with no shared office circuit to size. A speed test at headquarters describes none of them.\n\nSpeed doesn't settle it for a voice call. Microsoft's [network guidance for Teams](https://learn.microsoft.com/en-us/microsoftteams/prepare-network) puts the recommended bandwidth for audio at 58 kbps up and down per endpoint, and 1,500 kbps each way for one-to-one video. A home connection can clear those figures and still produce bad calls. The figure says nothing about whether packets arrive steadily over the WiFi between the laptop and the router.\n\nMicrosoft's notes on WiFi explain why. WiFi networks aren't necessarily designed for real-time media. The 2.4 GHz band is often affected by other consumer devices, and the 5 GHz band is better suited to calls. So when one person's calls break up, start with their WiFi. A day on a cable from the laptop to the router is a cheap test. If the calls improve, WiFi is the likely cause.\n\nIf staff connect through a company VPN, that is a part of the home setup the company controls. Microsoft recommends a split-tunnel VPN, in which Teams traffic goes directly to Microsoft and the rest stays in the tunnel. Its reasons are specific. VPNs typically aren't designed for real-time media, some don't support the UDP traffic Teams needs, and routing calls through a VPN device can add latency and jitter. That is a change to the VPN's configuration. It isn't advice to switch the VPN off.\n\nMicrosoft's advice on prioritizing voice traffic is written for a managed network, so it applies at home only if you manage the worker's router. A [call quality problem](https://www.answerstack.io/q/what-are-common-ucaas-call-quality-problems) reported by one remote worker is investigated in that worker's setup first. The same complaint from many homes at once points to something they share.","introHtml":"Suppose 25 people work from home. That is 25 internet connections and 25 WiFi setups, with no shared office circuit to size. A speed test at headquarters describes none of them.
\nSpeed doesn't settle it for a voice call. Microsoft's network guidance for Teams puts the recommended bandwidth for audio at 58 kbps up and down per endpoint, and 1,500 kbps each way for one-to-one video. A home connection can clear those figures and still produce bad calls. The figure says nothing about whether packets arrive steadily over the WiFi between the laptop and the router.
\nMicrosoft's notes on WiFi explain why. WiFi networks aren't necessarily designed for real-time media. The 2.4 GHz band is often affected by other consumer devices, and the 5 GHz band is better suited to calls. So when one person's calls break up, start with their WiFi. A day on a cable from the laptop to the router is a cheap test. If the calls improve, WiFi is the likely cause.
\nIf staff connect through a company VPN, that is a part of the home setup the company controls. Microsoft recommends a split-tunnel VPN, in which Teams traffic goes directly to Microsoft and the rest stays in the tunnel. Its reasons are specific. VPNs typically aren't designed for real-time media, some don't support the UDP traffic Teams needs, and routing calls through a VPN device can add latency and jitter. That is a change to the VPN's configuration. It isn't advice to switch the VPN off.
\nMicrosoft's advice on prioritizing voice traffic is written for a managed network, so it applies at home only if you manage the worker's router. A call quality problem reported by one remote worker is investigated in that worker's setup first. The same complaint from many homes at once points to something they share.
\n","outroMarkdown":null,"outroHtml":null,"contentJson":{},"configJson":{},"noteMarkdown":null,"noteHtml":null,"sortOrder":40},{"id":"6e5a5187-8c4e-4504-b0f6-17f5558aef6f","sectionKey":"remote_support","sectionType":"markdown_section","heading":"Support that works from a distance","introMarkdown":"When a remote worker says calls sound bad, nobody can walk over to the desk. Support needs evidence from the call itself. Microsoft's network guidance separates two tools. The Call Quality Dashboard shows aggregate quality across the organization, which is where patterns show up. The Teams admin center lets an administrator investigate calls for an individual user.\n\nFor a single report, start with the second tool. So the report from the worker should include the time of the call and who it was with. The administrator opens that call and reads what the network and the device were doing. The dashboard is where a problem shared by many homes would show up.","introHtml":"When a remote worker says calls sound bad, nobody can walk over to the desk. Support needs evidence from the call itself. Microsoft's network guidance separates two tools. The Call Quality Dashboard shows aggregate quality across the organization, which is where patterns show up. The Teams admin center lets an administrator investigate calls for an individual user.
\nFor a single report, start with the second tool. So the report from the worker should include the time of the call and who it was with. The administrator opens that call and reads what the network and the device were doing. The dashboard is where a problem shared by many homes would show up.
\n","outroMarkdown":null,"outroHtml":null,"contentJson":{},"configJson":{},"noteMarkdown":null,"noteHtml":null,"sortOrder":50},{"id":"8e2efb47-a9ed-469c-9d1b-bbeb69498768","sectionKey":"support_table","sectionType":"table_section","heading":"Where to start with each kind of problem","introMarkdown":null,"introHtml":null,"outroMarkdown":null,"outroHtml":null,"contentJson":{"rows":[{"cells":["One person's calls break up or drop at home","That person's calls in the Teams admin center","Your IT staff and the worker, on the device and home network"]},{"cells":["Calls to outside numbers fail while Teams-to-Teams calls work","The user's license and calling policies, then the operator's records","Your administrator, then the operator, such as Atlantech"]},{"cells":["Sign-in, licenses, policies or the Teams app","The Teams admin center","Your administrator, then Microsoft"]}],"columns":["Problem","Where to look first","Who starts"]},"configJson":{},"noteMarkdown":null,"noteHtml":null,"sortOrder":60},{"id":"4e4c07f3-d283-48a8-b82d-6240bd52dea3","sectionKey":"carrier_support_boundary","sectionType":"markdown_section","heading":"Where the carrier's support begins","introMarkdown":"Microsoft's planning page for Operator Connect draws the line between the two companies. Microsoft is responsible for Teams, the admin center and the integration with Operator Connect. The operator is responsible for the phone network connection, number provisioning and porting, the calling service and troubleshooting on its side. Atlantech lists 24/7 support in its Operator Connect price.\n\nOne question helps sort the reports. Ask whether the trouble also happens on a Teams call to a colleague. A call between two Teams users in the same organization stays inside Teams by default, so the carrier isn't part of it. If that call is bad too, start with the worker's device and network. If Teams calls are clear and only calls to outside numbers fail, check the user's license and calling policies. Then take it to the carrier with the time of the call and both numbers.","introHtml":"Microsoft's planning page for Operator Connect draws the line between the two companies. Microsoft is responsible for Teams, the admin center and the integration with Operator Connect. The operator is responsible for the phone network connection, number provisioning and porting, the calling service and troubleshooting on its side. Atlantech lists 24/7 support in its Operator Connect price.
\nOne question helps sort the reports. Ask whether the trouble also happens on a Teams call to a colleague. A call between two Teams users in the same organization stays inside Teams by default, so the carrier isn't part of it. If that call is bad too, start with the worker's device and network. If Teams calls are clear and only calls to outside numbers fail, check the user's license and calling policies. Then take it to the carrier with the time of the call and both numbers.
\n","outroMarkdown":null,"outroHtml":null,"contentJson":{},"configJson":{},"noteMarkdown":null,"noteHtml":null,"sortOrder":70}],"citations":[{"title":"47 CFR § 9.16: General obligations for direct 911 dialing, notification, and dispatchable location","url":"https://www.law.cornell.edu/cfr/text/47/9.16","excerpt":"No later than January 6, 2022, an off-premises device associated with a multi-line telephone system shall provide to the appropriate PSAP automatic dispatchable location, if technically feasible; otherwise, it shall provide dispatchable location based on end user manual update, or enhanced location information, which may be coordinate-based, consisting of the best available location that can be obtained from any available technology or combination of technologies at reasonable cost.","quoteText":null,"sourceRole":"INDEPENDENT","verifiedAt":"2026-09-14T00:00:00","supportsText":"Obligations on persons installing, managing or operating a multi-line telephone system in the US: direct 911 dialing from any station with dialing facilities without an additional digit, code or prefix such as 9; MLTS notification to a central location or designated person where configurable without","domain":"law.cornell.edu","publisherName":"Legal Information Institute, Cornell Law School"},{"title":"47 CFR 9.3, Definitions: Interconnected VoIP service","url":"https://www.law.cornell.edu/cfr/text/47/9.3","excerpt":"Dispatchable location. A location delivered to the PSAP with a 911 call that consists of the validated street address of the calling party, plus additional information such as suite, apartment or similar information necessary to adequately identify the location of the calling party.","quoteText":null,"sourceRole":"INDEPENDENT","verifiedAt":"2026-09-14T00:00:00","supportsText":"Definitions used in this answer: dispatchable location as the validated street address of the calling party plus additional information such as suite or apartment; on-premises as within the fixed property under the operational control of a single administrative authority; multi-line telephone system","domain":"law.cornell.edu","publisherName":"Legal Information Institute, Cornell Law School"},{"title":"What is app provisioning in Microsoft Entra ID?","url":"https://learn.microsoft.com/en-us/entra/identity/app-provisioning/user-provisioning","excerpt":null,"quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-14T00:00:00","supportsText":"Entra application provisioning supports SCIM, LDAP, SQL, REST, SOAP, flat-file and custom connectors; automated provisioning creates accounts when people join, automated deprovisioning deactivates them when people leave, and attribute sync keeps identities aligned.","domain":"learn.microsoft.com","publisherName":"Microsoft Learn"},{"title":"How Microsoft Entra provisioning works","url":"https://learn.microsoft.com/en-us/entra/identity/app-provisioning/how-provisioning-works","excerpt":"If a user that was previously in scope for provisioning is hard-deleted in the source system, the service deletes the user in the target system. In Microsoft Entra ID, users are hard-deleted 30 days after they're soft-deleted.","quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-14T00:00:00","supportsText":"The provisioning service runs an initial cycle followed by periodic incremental cycles; removing a user from scope, including unassignment, disables that user in the target system; a user disabled or soft-deleted in the source is disabled in the target; a hard delete in the source deletes in the tar","domain":"learn.microsoft.com","publisherName":"Microsoft Learn"},{"title":"Configure RingCentral for automatic user provisioning with Microsoft Entra ID","url":"https://learn.microsoft.com/en-us/entra/identity/saas-apps/ringcentral-provisioning-tutorial","excerpt":null,"quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-14T00:00:00","supportsText":"A second-vendor provisioning path: in the RingCentral admin portal, Account Settings then Directory Integrations sets the Directory Provider, with a RingCentral admin account required to authorize from the Entra side. Listed capabilities are creating users in RingCentral, removing users who no longe","domain":"learn.microsoft.com","publisherName":"Microsoft Learn"},{"title":"Microsoft Teams add-on licenses - Microsoft Teams","url":"https://learn.microsoft.com/en-us/microsoftteams/teams-add-on-licensing/microsoft-teams-add-on-licensing","excerpt":null,"quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-14T00:00:00","supportsText":"Most Microsoft 365 plans allow peer-to-peer VoIP calls inside the organization; external calling requires a Teams Phone license plus a PSTN connectivity option; Operator Connect, Teams Phone Mobile, Direct Routing and Shared Calling each require a Teams Phone license.","domain":"learn.microsoft.com","publisherName":"Microsoft Learn"},{"title":"Plan for Shared Calling - Microsoft Teams","url":"https://learn.microsoft.com/en-us/microsoftteams/shared-calling-plan","excerpt":"Assign Teams Phone licenses and enable users for voice. Don't assign a phone number to any Shared Calling enabled user.","quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-14T00:00:00","supportsText":"Shared Calling uses a resource account number tied to an auto attendant for inbound and outbound PSTN calls; users are assigned Teams Phone licenses and enabled for voice with no phone number assigned; outbound calls show the auto attendant caller ID; extension dialing is optional; the ten setup ste","domain":"learn.microsoft.com","publisherName":"Microsoft Learn"},{"title":"Prepare your organization's network for Teams","url":"https://learn.microsoft.com/en-us/microsoftteams/prepare-network","excerpt":null,"quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-14T00:00:00","supportsText":"Per-endpoint bandwidth table: audio one-to-one and meetings at 10/10 minimum, 58/58 recommended; video one-to-one 150/150 minimum and 1,500/1,500 recommended; meeting video 150/200 minimum and 2,500/4,000 recommended. Requirements are per endpoint, and a user on a computer and a mobile device is two","domain":"learn.microsoft.com","publisherName":"Microsoft Learn"},{"title":"Implement Quality of Service (QoS) in Microsoft Teams","url":"https://learn.microsoft.com/en-us/microsoftteams/qos-in-teams","excerpt":"QoS works as expected only when implemented on all links between callers. If you use QoS on an internal network, and a user signs in from a remote location, you can prioritize only within your internal, managed network.","quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-14T00:00:00","supportsText":"QoS works as expected only when implemented on all links between callers; with QoS on an internal network and a user signed in from a remote location, prioritization applies only within the internal, managed network; Microsoft recommends avoiding real-time communications traffic over a VPN.","domain":"learn.microsoft.com","publisherName":"Microsoft Learn"},{"title":"Emergency addresses for remote locations","url":"https://learn.microsoft.com/en-us/microsoftteams/emergency-calling-dispatchable-location","excerpt":null,"quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-14T00:00:00","supportsText":"The Teams work-from-home address flow: create an emergency calling policy under Voice then Emergency policies with External location lookup mode on, or New-CsTeamsEmergencyCallingPolicy with ExternalLocationLookupMode Enabled; the user confirms, edits or enters an address from the Calls tab; the add","domain":"learn.microsoft.com","publisherName":"Microsoft Learn"},{"title":"Vonage Business Cloud: Manage Emergency Services","url":"https://businesssupport.vonage.com/articles/answer/Emergency-Services-US","excerpt":"Validation can take up to 30 days to complete. Calls placed from devices that are pending validation may be routed to the National Emergency Call Center (NECC) where trained agents request the name, location, and telephone number of the person calling.","quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-14T00:00:00","supportsText":"Vonage admin path: Admin Portal then Account then Emergency Services Management to add locations and assign devices; US and Canadian addresses only, verified against the Master Street Address Guide; verified addresses route to the PSAP for that address and unverified addresses route to the National ","domain":"businesssupport.vonage.com","publisherName":"Vonage Business Support"},{"title":"8x8 Admin Console: Set up emergency address for users","url":"https://docs.8x8.com/8x8WebHelp/admin-console/Content/Set_up_Emergency_Address.htm","excerpt":null,"quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-14T00:00:00","supportsText":"8x8 admin path: emergency address set per user under Home then Users, defaulting to the site address; a new user whose site address cannot be validated cannot be saved until the site address is corrected; a manually entered address that fails validation leaves the options Use existing or Use the add","domain":"docs.8x8.com","publisherName":"8x8 Documentation"},{"title":"Set up an auto attendant","url":"https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant","excerpt":null,"quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-14T00:00:00","supportsText":"An auto attendant specifies one time zone, used to calculate business hours when a separate after-hours call flow exists; unchanged business hours run the business-hours flow from 9:00 AM to 5:00 PM with the after-hours flow outside those times every day of the week; business hours support multiple ","domain":"learn.microsoft.com","publisherName":"Microsoft Learn"},{"title":"Create a call queue in Microsoft Teams","url":"https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue","excerpt":null,"quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-14T00:00:00","supportsText":"Routing methods attendant, serial, round robin and longest idle, with round robin or longest idle recommended; longest idle requires the Available presence state; presence-based routing excludes representatives whose availability is not Available and is recommended on; a representative who opts out ","domain":"learn.microsoft.com","publisherName":"Microsoft Learn"},{"title":"Set up Cloud Voicemail","url":"https://learn.microsoft.com/en-us/microsoftteams/set-up-phone-system-voicemail","excerpt":"Cloud Voicemail doesn't support third-party email systems.","quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-14T00:00:00","supportsText":"Cloud Voicemail is automatically set up and provisioned for Teams users and does not require a Microsoft Teams Phone license; messages are delivered to and stored in the user's Exchange mailbox as an email with an attached audio file; Cloud Voicemail does not support third-party email systems.","domain":"learn.microsoft.com","publisherName":"Microsoft Learn"},{"title":"Introduction to Teams recording","url":"https://learn.microsoft.com/en-us/microsoftteams/teams-recording-policy","excerpt":null,"quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-14T00:00:00","supportsText":"Comparison table of native convenience recording and third-party compliance recording: convenience recording is initiated by a licensed Teams user enabled through meeting or calling policy, enforces participant notification and supports participant consent; compliance recording is initiated by the a","domain":"learn.microsoft.com","publisherName":"Microsoft Learn"},{"title":"California Penal Code section 632","url":"https://leginfo.legislature.ca.gov/faces/codes_displaySection.xhtml?lawCode=PEN§ionNum=632","excerpt":null,"quoteText":null,"sourceRole":"INDEPENDENT","verifiedAt":"2026-09-14T00:00:00","supportsText":"All-party consent requirement for recording a confidential communication, with a fine not exceeding $2,500 per violation and not exceeding $10,000 per violation where the person has a prior conviction under section 632 or a listed related section; the definition of person includes business associati","domain":"leginfo.legislature.ca.gov","publisherName":"California Legislative Information"},{"title":"RCW 9.73.030","url":"https://app.leg.wa.gov/RCW/default.aspx?cite=9.73.030","excerpt":null,"quoteText":null,"sourceRole":"INDEPENDENT","verifiedAt":"2026-09-14T00:00:00","supportsText":"Consent of all participants required before recording a private communication transmitted by telephone; 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A covered entity using UCaaS has to include it in its Security Rule risk analysis and safeguards, and needs a business associate agreement before using features that store patient information, such as voicemail, recordings and transcripts. HHS's Office for Civil Rights doesn't endorse or certify products.","url":"/q/what-ucaas-compliance-requirements-apply-to-healthcare-organizations"}],"contributorStats":{"verifiedAnswers":149,"openDisputes":0},"schemaJson":{"@context":"https://schema.org","@type":"Question","name":"How do you set up UCaaS for a remote team?","text":"How do you set up UCaaS for a remote team?","url":"https://www.answerstack.io/q/how-do-you-set-up-ucaas-for-a-remote-team","answerCount":1,"datePublished":"2026-06-05T14:28:51.817","about":[{"@type":"Thing","name":"UCaaS"},{"@type":"Thing","name":"Telecommunications"}],"acceptedAnswer":{"@type":"Answer","text":"Set up each remote worker as a small site of their own. Where each person has a direct number, that means an account with a phone license and a number, an app and a headset, a home address on file for 911, and a home network that can carry a call. An office does most of this once for a building. A remote team does it once per person. 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