For a small business that depends on incoming customer calls, we'd put first the features that decide what happens when the person a call is meant for can't answer. That means ringing more than one person, transferring and forwarding, voicemail, and a rule for after hours. An app that puts the business line on a laptop or a mobile phone comes next in our ordering. Meetings and chat matter if you aren't already paying for them somewhere else.
\n","summary":"For a small business that depends on incoming customer calls, call handling comes first: hunt groups, transfer, forwarding, voicemail and an after-hours rule. A softphone or mobile app comes next, then meetings and chat if they aren't already paid for elsewhere.","publishedAt":"2026-05-27T14:29:18.533","verifiedAt":"2026-09-14T00:00:00","editorialStatus":"APPROVED","lastReviewedAt":"2026-10-10T04:29:21.374","nextReviewDueAt":"2026-12-14T00:00:00","templateVersion":"v2","aliases":["What features does a small business need in a cloud phone system?","Which UCaaS features are worth paying for?","What should a small business look for in a VoIP phone system?","Which UCaaS plan does a 10-person business need?","Do I need an auto attendant for a small business phone system?","What does UCaaS cost for 25 users?","Which UCaaS plan includes CRM integration?","Small business UCaaS feature checklist","Is Google Voice Starter enough for a small business?","What is the difference between Nextiva Core and Engage?","Which phone system features does a small team use most?"],"confidenceScore":80,"confidenceLabel":"High","canonicalUrl":"https://blog.panterranetworks.com/insights/best-ucaas-providers-small-business"},"contributor":{"id":"ec39deab-44fe-48d8-9029-fefe993ab85a","slug":"answer-stack","displayName":"AnswerStack","websiteUrl":null},"contributorOrganizationProfile":null,"contributorPerson":null,"sections":[{"id":"a195257e-402b-499b-a9fa-ef634c01b462","sectionKey":"start_with_the_call_nobody_is_free_to_take","sectionType":"markdown_section","heading":"Start with the call nobody is free to take","introMarkdown":"Suppose a six-person office has one main number. Two people answer most calls, and the other four pick up when those two are busy. For this office, a missed call can be a lost customer, so the phone system's first job is to keep that call moving toward a person.\n\nA hunt group does most of that work. A call to the main number rings a group of phones, either all at once or one after another, which is called sequential ring. Whoever answers can transfer the caller to the right colleague. Call park is the looser version of a transfer. It holds the caller in a shared spot so anyone in the office can pick the call up from their own phone.\n\nForwarding covers the person who's out, and voicemail takes the call that still finds nobody. Between them, these features give an unanswered call in this office somewhere to go.\n\n[Atlantech Online's UCaaS page](https://www.atlantech.net/solutions/voice/unified-communications) shows how one provider splits them. It advertises two lines. The Business Line starts at $12 per user per month, and its card lists hunt groups, sequential ring, call forwarding, transfer, and park and pickup, with unlimited local and domestic long-distance calling. The Premium Line starts at $18 per user per month, and its card lists voicemail, conferencing, collaboration and a softphone.\n\nFor this office, the split matters. Hunt groups, forwarding, transfer and park are named on the $12 card, while voicemail, which we put in the first group, is named on the $18 card.\n\nFor our six people, that's $72 a month on the Business Line or $108 on the Premium Line, if every user is on the same line and the quote comes in at the starting rate. Those totals cover the per-user charge only. The quote settles whether a Business Line carries voicemail or whether this office is pricing Premium Lines. It also confirms the term, whether an office can mix line types, and any other charges.","introHtml":"Suppose a six-person office has one main number. Two people answer most calls, and the other four pick up when those two are busy. For this office, a missed call can be a lost customer, so the phone system's first job is to keep that call moving toward a person.
\nA hunt group does most of that work. A call to the main number rings a group of phones, either all at once or one after another, which is called sequential ring. Whoever answers can transfer the caller to the right colleague. Call park is the looser version of a transfer. It holds the caller in a shared spot so anyone in the office can pick the call up from their own phone.
\nForwarding covers the person who's out, and voicemail takes the call that still finds nobody. Between them, these features give an unanswered call in this office somewhere to go.
\nAtlantech Online's UCaaS page shows how one provider splits them. It advertises two lines. The Business Line starts at $12 per user per month, and its card lists hunt groups, sequential ring, call forwarding, transfer, and park and pickup, with unlimited local and domestic long-distance calling. The Premium Line starts at $18 per user per month, and its card lists voicemail, conferencing, collaboration and a softphone.
\nFor this office, the split matters. Hunt groups, forwarding, transfer and park are named on the $12 card, while voicemail, which we put in the first group, is named on the $18 card.
\nFor our six people, that's $72 a month on the Business Line or $108 on the Premium Line, if every user is on the same line and the quote comes in at the starting rate. Those totals cover the per-user charge only. The quote settles whether a Business Line carries voicemail or whether this office is pricing Premium Lines. It also confirms the term, whether an office can mix line types, and any other charges.
\n","outroMarkdown":null,"outroHtml":null,"contentJson":{},"configJson":{},"noteMarkdown":null,"noteHtml":null,"sortOrder":10},{"id":"1d785b51-aa39-4047-b1bf-b611ffc4f7c4","sectionKey":"when_a_menu_or_a_queue_is_worth_having","sectionType":"markdown_section","heading":"When a menu or a queue is worth having","introMarkdown":"An auto attendant is the recorded menu that answers and routes the caller. A call queue holds callers in line until someone is free. A small office can need either, both or neither.\n\nMicrosoft's [overview of auto attendants and call queues](https://learn.microsoft.com/en-us/microsoftteams/aa-cq-plan-overview) for Teams Phone describes what each one does. An auto attendant sends a caller to a person, a queue, an outside number or voicemail based on the option they choose. It can route differently during business hours, after hours and on holidays. A call queue, in Microsoft's words, is like a waiting room, where callers hold while calls go to the people assigned to the queue.\n\nOur six-person office doesn't need a menu to sort its callers. Anyone who answers can help or transfer, and a hunt group already finds that person. The menu becomes useful when callers want different people for different reasons, such as sales and service. It also earns its place for the hours rule alone. A caller at 7 p.m. can hear the opening hours and reach voicemail, and nobody has to change a setting on the way out.\n\nA queue is worth having when callers are better off holding than leaving a message. That takes steady call volume and people whose job is to answer. If you set one up, look at what it does when it can't deliver the call. Microsoft lists three cases its queues can redirect: no agents are signed in, too many callers are waiting, or one caller has waited too long. If our whole office signs out for lunch, that's the first case every day.\n\nTeams queues have no after-hours or holiday routing of their own, so Microsoft recommends putting an auto attendant in front of the queue. That describes Teams, and it's a behavior to check on any system with queues. Atlantech's page names auto attendant, ACD groups and voicemail transcription among its calling features. ACD stands for [automatic call distribution](https://www.answerstack.io/q/what-is-an-acd-automatic-call-distributor), the function behind a queue. The quote confirms which line they come with.\n\nIf queues and their reporting turn into the center of the business, the need has changed. Atlantech's page says UCaaS supports individuals and teams, while a call center's queuing, routing and reporting requirements are substantially different. It names that second category CCaaS, which we set beside the others in [the difference between CCaaS, UCaaS and CPaaS](https://www.answerstack.io/q/what-is-the-difference-between-ccaas-ucaas-and-cpaas).","introHtml":"An auto attendant is the recorded menu that answers and routes the caller. A call queue holds callers in line until someone is free. A small office can need either, both or neither.
\nMicrosoft's overview of auto attendants and call queues for Teams Phone describes what each one does. An auto attendant sends a caller to a person, a queue, an outside number or voicemail based on the option they choose. It can route differently during business hours, after hours and on holidays. A call queue, in Microsoft's words, is like a waiting room, where callers hold while calls go to the people assigned to the queue.
\nOur six-person office doesn't need a menu to sort its callers. Anyone who answers can help or transfer, and a hunt group already finds that person. The menu becomes useful when callers want different people for different reasons, such as sales and service. It also earns its place for the hours rule alone. A caller at 7 p.m. can hear the opening hours and reach voicemail, and nobody has to change a setting on the way out.
\nA queue is worth having when callers are better off holding than leaving a message. That takes steady call volume and people whose job is to answer. If you set one up, look at what it does when it can't deliver the call. Microsoft lists three cases its queues can redirect: no agents are signed in, too many callers are waiting, or one caller has waited too long. If our whole office signs out for lunch, that's the first case every day.
\nTeams queues have no after-hours or holiday routing of their own, so Microsoft recommends putting an auto attendant in front of the queue. That describes Teams, and it's a behavior to check on any system with queues. Atlantech's page names auto attendant, ACD groups and voicemail transcription among its calling features. ACD stands for automatic call distribution, the function behind a queue. The quote confirms which line they come with.
\nIf queues and their reporting turn into the center of the business, the need has changed. Atlantech's page says UCaaS supports individuals and teams, while a call center's queuing, routing and reporting requirements are substantially different. It names that second category CCaaS, which we set beside the others in the difference between CCaaS, UCaaS and CPaaS.
\n","outroMarkdown":null,"outroHtml":null,"contentJson":{},"configJson":{},"noteMarkdown":null,"noteHtml":null,"sortOrder":20},{"id":"161863a3-2937-4b21-b369-7274db241dbb","sectionKey":"the_business_line_on_a_laptop_and_a_phone","sectionType":"markdown_section","heading":"The business line on a laptop and a phone","introMarkdown":"A softphone is a calling app that stands in for a desk phone. How much it matters depends on where your people take calls.\n\nIf all six sit at desks with phones on them, the app is a convenience for the day someone works from home. If the owner spends the week on job sites, the app is the phone. Calls to the main number can ring a mobile, and calls back to customers made from the app come from the business line.\n\nAtlantech's page lists mobile apps for Android and iOS and says its softphone's calling features are tied to the business dial plan, which is the office's map of extensions and routing rules. The softphone is named on the Premium Line card. So where people take their calls decides which card to price.","introHtml":"A softphone is a calling app that stands in for a desk phone. How much it matters depends on where your people take calls.
\nIf all six sit at desks with phones on them, the app is a convenience for the day someone works from home. If the owner spends the week on job sites, the app is the phone. Calls to the main number can ring a mobile, and calls back to customers made from the app come from the business line.
\nAtlantech's page lists mobile apps for Android and iOS and says its softphone's calling features are tied to the business dial plan, which is the office's map of extensions and routing rules. The softphone is named on the Premium Line card. So where people take their calls decides which card to price.
\n","outroMarkdown":null,"outroHtml":null,"contentJson":{},"configJson":{},"noteMarkdown":null,"noteHtml":null,"sortOrder":30},{"id":"4487ee11-99da-4662-ac93-8fdbe0e905c1","sectionKey":"meetings_chat_and_what_you_already_pay_for","sectionType":"markdown_section","heading":"Meetings, chat and what you already pay for","introMarkdown":"The Premium Line card also lists conferencing and collaboration, and the page describes video meetings, instant messaging and file sharing. Their value to a small business depends on what it already pays for. An office that holds meetings in a suite it has no plan to leave gains a second meeting tool.\n\nAn office paying for a separate meeting service and a separate chat service has a different sum. If the new service covers what people use those tools for, and the subscriptions can be ended, their cost counts as savings against the higher rate.\n\nAtlantech and Nextiva draw this line in different places, so their plan names don't compare. [Nextiva's pricing page](https://www.nextiva.com/nextiva-pricing) shows a Core plan at $15 per user per month. Its card lists voice, business SMS, video meetings, screen and file sharing, call routing, team chat and a mobile app. That price is Nextiva's annual small-business rate. The page limits it to new customers with 1 to 100 employees who sign a paid agreement of 12 months or longer.\n\nTexting is one more item for the list if your customers text you. Atlantech's page mentions unlimited calling and texting nationwide among its features, and Nextiva puts business SMS on its entry card.\n\nSo the comparison that works starts from your own calls. Write down what happened to a week of them: who called, who should have taken the call, and what the caller got when that person was out. Then check each plan against that list before you compare [per-user rates](https://www.answerstack.io/q/how-much-does-ucaas-cost-per-user). The plan worth pricing is the one that covers the list, because those calls are the reason your office is buying a phone system.","introHtml":"The Premium Line card also lists conferencing and collaboration, and the page describes video meetings, instant messaging and file sharing. Their value to a small business depends on what it already pays for. An office that holds meetings in a suite it has no plan to leave gains a second meeting tool.
\nAn office paying for a separate meeting service and a separate chat service has a different sum. If the new service covers what people use those tools for, and the subscriptions can be ended, their cost counts as savings against the higher rate.
\nAtlantech and Nextiva draw this line in different places, so their plan names don't compare. Nextiva's pricing page shows a Core plan at $15 per user per month. Its card lists voice, business SMS, video meetings, screen and file sharing, call routing, team chat and a mobile app. That price is Nextiva's annual small-business rate. The page limits it to new customers with 1 to 100 employees who sign a paid agreement of 12 months or longer.
\nTexting is one more item for the list if your customers text you. Atlantech's page mentions unlimited calling and texting nationwide among its features, and Nextiva puts business SMS on its entry card.
\nSo the comparison that works starts from your own calls. Write down what happened to a week of them: who called, who should have taken the call, and what the caller got when that person was out. Then check each plan against that list before you compare per-user rates. The plan worth pricing is the one that covers the list, because those calls are the reason your office is buying a phone system.
\n","outroMarkdown":null,"outroHtml":null,"contentJson":{},"configJson":{},"noteMarkdown":null,"noteHtml":null,"sortOrder":40}],"citations":[{"title":"Nextiva plans and pricing","url":"https://www.nextiva.com/pricing","excerpt":"Eligibility for annual Small Business pricing: new small business customers with 1-100 employees signing a paid 12-month or longer minimum term agreement.","quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-15T00:00:00","supportsText":"Core at $15 per user per month against a struck-through $23, Engage at $25, Scale at $75; the Monthly and Annually toggle marked Save up to 50%; the feature bullets on each small business card (Core: inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, tea","domain":"nextiva.com","publisherName":"Nextiva"},{"title":"Google Voice for Google Workspace plans and pricing","url":"https://workspace.google.com/products/voice/","excerpt":"For up to 10 users. / Unlimited number of users. / Advanced reporting of Voice activity with BigQuery.","quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-15T00:00:00","supportsText":"Google Voice team plan list prices: Starter $10 per user per month for up to 10 users, Standard $20 per user per month with an unlimited number of users, Premier $30 per user per month; Standard's auto attendants, ring groups, call queuing, and eDiscovery for calls, voicemails, and texts; Premier's ","domain":"workspace.google.com","publisherName":"Google (vendor pricing page)"},{"title":"Compare Voice subscriptions","url":"https://knowledge.workspace.google.com/admin/voice/compare-voice-subscriptions?hl=en","excerpt":null,"quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-15T00:00:00","supportsText":"Edition-by-edition feature matrix: Starter add-on capped at 10 users and Standard and Premier unlimited; voicemail transcripts and call recording and desk phone support in all editions; ring groups and auto attendants in Standard and Premier only; automatic call recording, BigQuery export, Google Va","domain":"knowledge.workspace.google.com","publisherName":"Google Workspace Admin Help"},{"title":"Teams Phone features - Microsoft Teams","url":"https://learn.microsoft.com/en-us/microsoftteams/here-s-what-you-get-with-phone-system","excerpt":null,"quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-15T00:00:00","supportsText":"Which calling features require a Teams Phone license and which come with Microsoft Teams Enterprise: auto attendants and call queues require Teams Phone plus resource account licenses; voicemail, voicemail user settings, music on hold, call answer by name, device switching, and presence-based call r","domain":"learn.microsoft.com","publisherName":"Microsoft Learn"},{"title":"Plan - Overview of Teams Phone Agent, Auto Attendant, and Call Queue - Microsoft Teams","url":"https://learn.microsoft.com/en-us/microsoftteams/aa-cq-plan-overview","excerpt":"Call queues don't provide separate call routing for off hours and holidays.","quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-15T00:00:00","supportsText":"Auto attendant destinations (people, call queues, external numbers, other auto attendants, shared or personal voicemail), separate routing for business hours, after hours, and holidays, text-to-speech or recorded prompts, speech recognition and keypad navigation, one language and time zone per atten","domain":"learn.microsoft.com","publisherName":"Microsoft Learn"},{"title":"Nextiva HubSpot integration","url":"https://www.nextiva.com/integrations/hubspot","excerpt":"Does not offer live data, but caches HubSpot information periodically.","quoteText":null,"sourceRole":"PRIMARY","verifiedAt":"2026-09-15T00:00:00","supportsText":"What the vendor documents its CRM integration doing: automatic logging of inbound and outbound calls, notes, and outcomes in HubSpot; incoming-call screen pop with one click to the customer record; click to call from HubSpot ringing a desk phone, softphone, or mobile app; two-way contact syncing; an","domain":"nextiva.com","publisherName":"Nextiva"},{"title":"47 CFR 9.16: General obligations, direct 911 dialing, notification, and dispatchable location","url":"https://www.ecfr.gov/current/title-47/section-9.16","excerpt":"A person engaged in the business of installing, managing, or operating multi-line telephone systems may not install, manage, or operate for use in the United States such a system, unless such system is configured such that a user may directly initiate a call to 911 from any station equipped with dialing facilities, without dialing any additional digit, code, prefix, or post-fix.","quoteText":null,"sourceRole":"INDEPENDENT","verifiedAt":"2026-09-15T00:00:00","supportsText":"The duties that attach to whoever installs, manages, or operates a multi-line telephone system in the United States: direct 911 dialing with no additional digit, code, prefix, or trunk-access digit; MLTS notification initiated contemporaneously with the call, not delaying it, and sent where someone ","domain":"ecfr.gov","publisherName":"Electronic Code of Federal Regulations (National Archives / GPO)"}],"revisions":[{"revisedAt":"2026-06-15T14:29:18.533+00:00","versionLabel":"Originally published","note":"","reviewedBy":null}],"relatedAnswers":[{"id":"f7b5d5d8-aadd-4135-b31d-5ff0dbbf934e","slug":"what-ucaas-deployment-model-suits-enterprises-with-hybrid-infrastructure","question":"What UCaaS deployment model suits enterprises with hybrid infrastructure?","publishedAt":"2026-09-27T14:29:18.879","confidenceScore":null,"confidenceLabel":null,"industry":{"id":"ff619d7c-d7d7-485e-a05a-53fba07f33ed","slug":"telecommunications","label":"Telecommunications","description":"Business voice, fiber, UCaaS, and network services"},"topic":{"slug":"ucaas","label":"UCaaS","description":null,"schemaKind":null},"contributor":{"id":"ec39deab-44fe-48d8-9029-fefe993ab85a","slug":"answer-stack","displayName":"AnswerStack","websiteUrl":null},"snippet":"For an enterprise with hybrid infrastructure, we'd recommend cloud call control, with equipment kept on site only where a named system, contract or outage requirement needs it. Coexistence, media routing and survivability are separate choices, shown with Teams Direct Routing and, as a separate service, Atlantech's hosted lines.","url":"/q/what-ucaas-deployment-model-suits-enterprises-with-hybrid-infrastructure"},{"id":"790feafe-8a6a-45e3-a954-23056b271d9a","slug":"how-does-ucaas-compare-to-on-premises-pbx","question":"How does UCaaS compare to on-premises PBX?","publishedAt":"2026-09-07T19:54:51.173","confidenceScore":null,"confidenceLabel":null,"industry":{"id":"ff619d7c-d7d7-485e-a05a-53fba07f33ed","slug":"telecommunications","label":"Telecommunications","description":"Business voice, fiber, UCaaS, and network services"},"topic":{"slug":"ucaas","label":"UCaaS","description":null,"schemaKind":null},"contributor":{"id":"ec39deab-44fe-48d8-9029-fefe993ab85a","slug":"answer-stack","displayName":"AnswerStack","websiteUrl":null},"snippet":"UCaaS and an on-premises PBX do the same calling job in different places. A PBX is equipment at your site that your team or a contractor maintains. UCaaS runs in the provider's cloud for a per-user monthly fee and adds video, chat and mobile apps. Cost, upkeep, outage exposure and control of data all follow from that difference, and a business can keep its PBX while changing the service that feeds it.","url":"/q/how-does-ucaas-compare-to-on-premises-pbx"},{"id":"62173c10-e3cc-4a28-bec3-67d899f7f24f","slug":"how-do-you-evaluate-ucaas-providers-before-buying","question":"How do you evaluate UCaaS providers before buying?","publishedAt":"2026-09-03T14:28:51.344","confidenceScore":86,"confidenceLabel":"High","industry":{"id":"ff619d7c-d7d7-485e-a05a-53fba07f33ed","slug":"telecommunications","label":"Telecommunications","description":"Business voice, fiber, UCaaS, and network services"},"topic":{"slug":"ucaas","label":"UCaaS","description":null,"schemaKind":null},"contributor":{"id":"ec39deab-44fe-48d8-9029-fefe993ab85a","slug":"answer-stack","displayName":"AnswerStack","websiteUrl":null},"snippet":"Evaluate a UCaaS provider in three passes: rule out providers that fail a fixed requirement, compare the rest on written price, term and service terms, then test your own call flow on your own equipment before signing.","url":"/q/how-do-you-evaluate-ucaas-providers-before-buying"},{"id":"a94ef24e-8f5b-40e8-9b5d-ec273215a8c8","slug":"what-ucaas-compliance-requirements-apply-to-healthcare-organizations","question":"What UCaaS compliance requirements apply to healthcare organizations?","publishedAt":"2026-08-25T14:28:52.466","confidenceScore":null,"confidenceLabel":null,"industry":{"id":"ff619d7c-d7d7-485e-a05a-53fba07f33ed","slug":"telecommunications","label":"Telecommunications","description":"Business voice, fiber, UCaaS, and network services"},"topic":{"slug":"ucaas","label":"UCaaS","description":null,"schemaKind":null},"contributor":{"id":"ec39deab-44fe-48d8-9029-fefe993ab85a","slug":"answer-stack","displayName":"AnswerStack","websiteUrl":null},"snippet":"In the United States, HIPAA sets the main requirements. A covered entity using UCaaS has to include it in its Security Rule risk analysis and safeguards, and needs a business associate agreement before using features that store patient information, such as voicemail, recordings and transcripts. HHS's Office for Civil Rights doesn't endorse or certify products.","url":"/q/what-ucaas-compliance-requirements-apply-to-healthcare-organizations"}],"contributorStats":{"verifiedAnswers":149,"openDisputes":0},"schemaJson":{"@context":"https://schema.org","@type":"Question","name":"What UCaaS features matter most for small businesses?","text":"What UCaaS features matter most for small businesses?","url":"https://www.answerstack.io/q/what-ucaas-features-matter-most-for-small-businesses","answerCount":1,"datePublished":"2026-05-27T14:29:18.533","about":[{"@type":"Thing","name":"UCaaS"},{"@type":"Thing","name":"Telecommunications"}],"acceptedAnswer":{"@type":"Answer","text":"For a small business that depends on incoming customer calls, we'd put first the features that decide what happens when the person a call is meant for can't answer. That means ringing more than one person, transferring and forwarding, voicemail, and a rule for after hours. An app that puts the business line on a laptop or a mobile phone comes next in our ordering. Meetings and chat matter if you aren't already paying for them somewhere else.","url":"https://www.answerstack.io/q/what-ucaas-features-matter-most-for-small-businesses","upvoteCount":0,"datePublished":"2026-05-27T14:29:18.533","dateModified":"2026-09-14T00:00:00","citation":[{"@type":"CreativeWork","name":"Nextiva plans and pricing","url":"https://www.nextiva.com/pricing"},{"@type":"CreativeWork","name":"Google Voice for Google Workspace plans and pricing","url":"https://workspace.google.com/products/voice/"},{"@type":"CreativeWork","name":"Compare Voice subscriptions","url":"https://knowledge.workspace.google.com/admin/voice/compare-voice-subscriptions?hl=en"},{"@type":"CreativeWork","name":"Teams Phone features - Microsoft Teams","url":"https://learn.microsoft.com/en-us/microsoftteams/here-s-what-you-get-with-phone-system"},{"@type":"CreativeWork","name":"Plan - Overview of Teams Phone Agent, Auto Attendant, and Call Queue - Microsoft Teams","url":"https://learn.microsoft.com/en-us/microsoftteams/aa-cq-plan-overview"},{"@type":"CreativeWork","name":"Nextiva HubSpot integration","url":"https://www.nextiva.com/integrations/hubspot"},{"@type":"CreativeWork","name":"47 CFR 9.16: General obligations, direct 911 dialing, notification, and dispatchable location","url":"https://www.ecfr.gov/current/title-47/section-9.16"}]}}}