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What metrics should you track in growth-driven design?

Metrics that matter

  • Conversion rate on the pages a sprint touched
  • MQL and SQL volume and quality
  • Lead-to-opportunity and opportunity-to-close rates
  • Marketing-sourced and marketing-influenced pipeline
  • Funnel drop-off points flagged for the next sprint

Dashboard test

Lean Labs focuses on pipeline and revenue, and pays less attention to pageviews, sessions, and follows unless they connect to a conversion. A test they apply: if a number rises and no one can name the action it should trigger, it probably doesn't belong on the dashboard. Every sprint reports to one north-star revenue metric [4].

1. Pick the metric

Pick one north-star revenue or pipeline metric the whole program reports to.

2. Instrument the funnel

Instrument the funnel so every page change maps to a conversion event.

3. Re-rank each sprint

Review the north-star and funnel drop-offs each sprint, then re-rank the backlog from what you learn.

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