Terms of Service

Welcome to www.answerstack.io. This website and related services ("Services") are owned and operated by AnswerStack ("AnswerStack," "we," "our," or "us"). By accessing or using our Services, you agree to be bound by these Terms of Service ("Terms"), along with our Privacy Policy and any additional policies referenced herein. If you do not agree to these Terms, you may not access or use the Services.

We reserve the right to modify these Terms at any time. Changes become effective upon posting. Your continued use of the Services following any updates constitutes acceptance of the revised Terms.

Eligibility and Authority

You must be at least 18 years old to use the Services. If you use the Services on behalf of a company or organization, you represent and warrant that you have authority to bind that entity to these Terms.

Responsible Use and Conduct

You agree to use the Services only for lawful purposes and in accordance with these Terms and applicable laws and regulations. You agree not to:

• Access or attempt to access the Services through unauthorized means
• Reverse engineer, decompile, or attempt to extract source code, models, prompts, or underlying components of the Services
• Use automated means to scrape, harvest, or extract data or outputs from the Services at scale
• Attempt to bypass rate limits, authentication systems, or security protections
• Use the Services to build or train competing artificial intelligence or machine learning systems
• Upload or distribute malicious code, malware, or harmful content
• Engage in prompt injection, adversarial testing, or unauthorized security testing
• Use the Services for unlawful, fraudulent, abusive, harassing, discriminatory, or harmful purposes
• Upload or process data you do not have the legal right to use
• Interfere with or disrupt the integrity or performance of the Services

We reserve the right to suspend or terminate access to the Services for violations of these Terms.

Accounts and Security

You may be required to create an account to access certain Services. You are responsible for maintaining the confidentiality of your account credentials, all activities conducted under your account, and ensuring that information you provide is accurate and current. You agree to notify us immediately of any unauthorized use of your account or security breach.

Customer Data, Inputs, and Outputs

Customer Data

You retain ownership of all data, content, files, prompts, documents, and materials you submit to the Services ("Customer Data"). You grant AnswerStack a limited, non-exclusive, worldwide license to host, process, transmit, and use Customer Data solely for providing and maintaining the Services, improving service functionality, security and fraud prevention, and complying with legal obligations. We do not claim ownership of your Customer Data.

Outputs

The Services may generate responses, recommendations, summaries, analyses, or other outputs ("Outputs"). Subject to your compliance with these Terms, AnswerStack grants you a non-exclusive right to use Outputs generated for you through the Services. You acknowledge that Outputs may not be unique, other users may receive similar outputs, and Outputs may contain inaccuracies, errors, or incomplete information. You are solely responsible for evaluating and verifying Outputs before relying on them.

Artificial Intelligence Disclaimer

The Services may utilize artificial intelligence, machine learning, and third-party large language model technologies. AI-generated Outputs may be inaccurate, incomplete, misleading, offensive, or unsuitable for your intended purpose. The Services are provided for informational and operational assistance purposes only and do not constitute legal, financial, medical, compliance, or professional advice.

You are solely responsible for reviewing Outputs for accuracy, verifying factual information, and determining whether Outputs are appropriate for your use case. AnswerStack does not guarantee the accuracy, reliability, or suitability of AI-generated Outputs.

Privacy and Data Processing

Your privacy is important to us. Our Privacy Policy describes how we collect, process, store, and protect personal information. By using the Services, you acknowledge that data may be processed by third-party subprocessors and infrastructure providers, data may be transferred and processed in the United States and other jurisdictions, and AnswerStack may retain certain operational and diagnostic data for security, compliance, and service improvement purposes.

Where applicable, we aim to comply with relevant privacy laws including GDPR, CCPA/CPRA, and other applicable data protection regulations.

Confidentiality

Each party may receive confidential or proprietary information from the other party in connection with the Services. Neither party shall disclose the other party's confidential information except as necessary to provide or use the Services, with prior written consent, or as required by law.

Confidential information does not include information that becomes publicly available through no fault of the receiving party, was lawfully known prior to disclosure, or is independently developed without use of confidential information.

Open Communication and User Content

If you submit content through public communication features (such as reviews, forums, or comments), you grant AnswerStack a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, and display such content solely for operating, promoting, and improving the Services.

You represent and warrant that you own or have the necessary rights to the content you submit, and that your content does not violate any laws or third-party rights. We reserve the right to remove content that violates these Terms or is otherwise objectionable.

Messaging Terms

By subscribing to our messaging services, you consent to receive messages from AnswerStack, including conversational messages, appointment reminders, status updates, and billing notifications. Message frequency may vary. Message and data rates may apply. Consent to receive messages is not a condition of purchase.

To unsubscribe, reply "STOP" at any time. For assistance, reply "HELP." Mobile carriers are not liable for delayed or undelivered messages.

Intellectual Property

The Services, including all software, technology, code, interfaces, trademarks, logos, designs, and related materials, are owned by AnswerStack or its licensors and are protected by intellectual property laws. Except as expressly permitted under these Terms, you may not reproduce, distribute, modify, create derivative works from, or commercially exploit any portion of the Services without prior written consent.

Third-Party Services

The Services may integrate with or rely upon third-party services, APIs, models, or providers. AnswerStack is not responsible for third-party services, content, external websites, or third-party policies or practices. Your use of third-party services may be subject to separate terms and policies.

Export Compliance

You agree not to use the Services in violation of any applicable export control, trade sanctions, or import laws and regulations of the United States or other applicable jurisdictions. You represent that you are not located in, or affiliated with, any prohibited or sanctioned jurisdiction or party.

Limitation of Warranties

The Services are provided "as is" and "as available."

To the maximum extent permitted by law, AnswerStack disclaims all warranties, whether express, implied, statutory, or otherwise, including merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Services will be uninterrupted or error-free, that Outputs will be accurate or reliable, that defects will be corrected, or that the Services will meet your requirements.

Limitation of Liability

To the maximum extent permitted by law, AnswerStack shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, data, business, goodwill, or revenue.

AnswerStack's total aggregate liability arising out of or related to the Services shall not exceed the greater of the amount paid by you to AnswerStack during the twelve (12) months preceding the claim, or one hundred U.S. dollars ($100).

These limitations shall not apply to fraud, gross negligence, willful misconduct, or liability that cannot be excluded under applicable law.

Indemnification

You agree to indemnify, defend, and hold harmless AnswerStack and its affiliates, officers, directors, employees, contractors, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of your use of the Services, your violation of these Terms, or your violation of any third-party rights or applicable laws.

Arbitration and Dispute Resolution

Any dispute arising from or relating to these Terms or the Services shall be resolved through binding arbitration on an individual basis. You agree to waive any right to a jury trial and any right to participate in a class action lawsuit or class-wide arbitration.

Arbitration shall be conducted in the State of Florida under the rules of the American Arbitration Association.

Either party may seek injunctive or equitable relief in a court of competent jurisdiction for intellectual property misuse or unauthorized access to the Services.

Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if you violate these Terms, your use creates legal or security risk, or we discontinue the Services. Upon termination, your right to use the Services immediately ceases.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles. Subject to the arbitration provisions above, any legal proceedings shall be brought in the state or federal courts located in Florida, and the parties consent to the jurisdiction of such courts.

Entire Agreement

These Terms, together with our Privacy Policy and any incorporated policies, constitute the entire agreement between you and AnswerStack regarding the Services and supersede all prior agreements or understandings.

Contact

Legal

legal@answerstack.io

Website

www.answerstack.io