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What is the difference between Teams Phone and a Calling Plan?

Teams Phone and a Microsoft Calling Plan are two different purchases that most organizations buy together. Teams Phone is the cloud phone system, the per-user license that adds PBX features like auto attendants, call queues, and PSTN dialin

Teams Phone Jul 18, 2026

High (95%)

What is the difference between Direct Routing and Operator Connect?

Both are PSTN connectivity models for Microsoft Teams Phone, but they split on who runs the carrier connection. Operator Connect is operator-managed: you choose a certified operator, they own the session border controllers, and you assign n

Teams Phone Jul 18, 2026

High (94%)