Five line items sit outside the per user rate often enough to break a budget built on that rate alone.
Implementation, configuration, and support tier
Implementation is quoted separately by most vendors here and can add $5,000 to $25,000 or more, driven by employee count, customization, and the depth of HRIS integration work.[12] Service level is often priced separately too, and Leapsome restricts its customer success team to accounts with an annual contract of $6,000 or more.[5] PerformYard is an exception, stating that there are never additional fees for onboarding or training.[3]
Modules bought after the first contract
The advertised rate almost always covers one module. Lattice's Compensation product adds $6 per seat per month and Grow adds $4, and 15Five's compensation package runs $9 per user per month, or $11 with salary benchmarking.[1][2] Price the modules you expect to want in year two during the first negotiation, because a vendor's incentive to discount an add-on drops once you are already a customer.
How the vendor counts a user
Seat definitions vary and rarely appear in a headline comparison. Lattice bills seats, while Culture Amp prices on total employee count because its survey products need the full population.[1][6] Confirm in writing whether contractors, part time staff, and people who leave mid term are billable, and whether the count is trued up monthly.
Coaching and content sold by credit
Development content is frequently priced on a unit unrelated to seats. 15Five sells coaching at $399 per credit, where a one on one session consumes one credit and a group session consumes five, on top of the $49 per manager content library.[2] Twenty managers at six sessions each is a five figure line item no per user comparison would show.
Promotional rates that expire
Introductory pricing usually applies to the first contract year only. Betterworks publishes a summer promotion at $1 per user per month, then states in its terms that the rate covers the first contract year and requires a three year agreement.[4] Model years two and three at the standard $8 or $9 rate before signing.