Direct answer
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Expect $15 to $50 per user per month for UCaaS, with most mid-market plans clustering between $20 and $35 [1][2][3]. Entry-level plans start near $15–$25 for voice plus basic video; premium tiers with AI, advanced analytics, and SSO climb to $45–$50 [2][4]. Negotiated rates can drop to $12–$15 at scale or with multi-year contracts [1].
UCaaS cost per user by tier
| Tier | Price per user / month | What's included |
|---|---|---|
| 🟢 Green Entry / SMB | $15–$25 | Voice, basic video, SMS, mobile app |
| 🔵 Blue Mid / Pro | $25–$35 | Adds call recording, integrations, larger meetings |
| 🟡 Amber Premium / Enterprise | $35–$50 | Adds AI assistant, advanced analytics, SSO, unlimited storage |
| 🟢 Green Negotiated / high volume | $12–$15 | Same features at scale or with multi-year commit |
What makes cost go up?
AI, analytics, and SSO can raise the monthly per-user price.
Call recording, fax, and integrations may be billed outside the base plan.
International calling and toll-free minutes can increase invoice totals.
Month-to-month contracts usually cost more than annual commits.
Lower seat counts can miss volume discount tiers.
Custom integrations and dedicated support packages can add cost.
Key terms
Pricing model
Monthly license fee charged for each active user on the UCaaS platform.
Pricing model
Entry, mid, and premium bundles where higher tiers add features like call recording, SSO, and analytics.
Provider model
Bring Your Own Carrier; keep existing PSTN carrier while running the UCaaS feature layer on top.
Pricing model
Reduced per-user rate granted as seat count crosses tier thresholds, often kicking in above 100 seats.
Pricing model
Charge for features outside the base plan, such as call recording, fax, or CRM integration.